We are bearing witness to some of the quickest pivots that businesses have to make to survive in the post-COVID-19 world. In the last four months, many businesses suffered the full brunt of the pandemic and ceased operations. At the same time, we are also seeing many successful examples of businesses that have sprouted and thrived in these times.

With the end of the pandemic nowhere in sight, companies have to put in more thought and consider switching gears in the content that they are putting out there. If most of your customers are worried about their livelihood, would it still make sense to repeatedly put out messages to buy or spend money, or would it be more prudent to put out more content that helps and support? How do you show that you are a business that cares?